HELP CENTER
Find the right answer or support channel quickly.
Use these official links for common customer, seller, agent and payment tasks.
Customer AppDownload the app to register, sign in, view plans, progress and transactions.
Make a paymentContinue an active product plan using an authorised channel.
Track an orderCheck the current status using an order reference.
Refund reviewUnderstand eligibility and the evidence required.
Delivery and handoverPrepare for collection, inspection or delivery.
Security concernReport suspicious access, fraud or a vulnerability.
Seller and merchant standardsReview listing, fulfilment and customer-service requirements.
Complaint or disputeSubmit a reference-based concern and request escalation.
Contact support
Email support@vozua.com or use WhatsApp +254 777 002 004. Include the account phone, relevant reference and clear evidence. Never send a password, PIN or OTP.