Clear standards for trusted products and dependable fulfilment.

Onboarding and verification

• Provide accurate business, ownership, contact, tax and payment information.
• Complete required KYC and business verification.
• Maintain valid licences or authorisations required for the products sold.
• Keep settlement and support contacts current.

Product listings

• Use clear images that accurately represent the item.
• Provide correct names, specifications, condition, warranty, price, currency and availability.
• Do not list counterfeit, unsafe, illegal, restricted or misleading products.
• Avoid duplicate listings, false discounts and unsupported performance claims.
• Update or remove unavailable products promptly.

Orders and fulfilment

• Confirm availability and prepare orders within the agreed service time.
• Package products safely and provide required documents.
• Cooperate with delivery, inspection and handover processes.
• Inform Vozua promptly of delays, substitutions or fulfilment risks.
• Maintain records sufficient to resolve customer and payment disputes.

Customer service and returns

Sellers must respond professionally, honour applicable warranties and cooperate with valid return, replacement, repair, cancellation or refund reviews.

Payments and commissions

Settlement, commission, withholding, reserves and deductions follow the applicable partner agreement. Fraudulent orders, chargebacks, refunds, penalties or unresolved obligations may be deducted where permitted.

Quality and enforcement

Vozua may review listings, request evidence, remove products, reduce visibility, pause settlement or suspend a seller for policy breaches, repeated complaints, poor fulfilment, fraud or legal risk.