Clear information about how Vozua handles personal data.

Information we may collect

• Identity and profile information such as name, date of birth, identification details, photograph and account role.
• Contact information such as phone number, email address and preferred communication channel.
• Transaction and service information including selected products, payment records, plan progress, orders, refunds and support history.
• Verification information required for KYC, fraud prevention, account recovery or regulatory obligations.
• Device and technical information such as browser, device type, approximate location, session events, IP-derived security signals and diagnostic logs.
• Information supplied by sellers, merchants, agents, staff, payment providers or other authorised partners.

How information is used

• Create, secure and administer accounts.
• Process orders, payments, plans, handovers, refunds and support requests.
• Verify identity, prevent fraud, investigate misuse and protect the platform.
• Communicate service updates, receipts, account alerts and required notices.
• Improve products, website performance, support quality and operational reporting.
• Comply with lawful requests, contracts, accounting, tax, KYC and other legal obligations.

Legal and operational grounds

Depending on the service and country, information may be processed to perform a contract, comply with law, protect legitimate business and security interests, respond to a request, or act with consent where consent is required.

Sharing and service providers

Vozua may share only the information reasonably necessary with payment processors, communication providers, sellers, logistics partners, cloud and security vendors, professional advisers, regulators or law-enforcement bodies where lawfully required.

Vozua does not sell personal information to advertisers.

International and regional processing

Services may use infrastructure or providers located outside the user's country. Where information is transferred, Vozua applies contractual, technical and organisational safeguards appropriate to the service and applicable law.

Retention

Information is kept only as long as needed for the service, legal obligations, fraud prevention, accounting, dispute resolution and security. Retention periods may differ by record type and country.

Security

Vozua uses access controls, authentication, logging, encryption where appropriate, backups, monitoring and operational procedures intended to protect information. No internet service can guarantee absolute security, so users must also protect their devices, passwords, PINs and verification codes.

User choices and rights

• Request access to or correction of personal information.
• Request deletion where retention is not legally or operationally required.
• Object to or restrict certain processing where applicable.
• Withdraw consent for optional communications.
• Request information about a privacy concern or lodge a complaint with the relevant authority.

Children

Vozua services are not intended for children acting independently unless the specific service permits participation through a parent, guardian or authorised institution.

Cookies and analytics

The website may use necessary cookies, security storage and limited analytics to operate sessions, remember preferences, prevent abuse and understand performance. More information is available in the Cookie Policy.

Contact for privacy matters

Send privacy questions or requests to support@vozua.com with the subject “Privacy Request”. Vozua may verify identity before acting on a request.