General conditions for using Vozua services.

Acceptance and eligibility

By using a Vozua service, creating an account or completing a transaction, the user agrees to the applicable terms and confirms that the information supplied is accurate. Users must have legal capacity or act through an authorised representative.

Accounts and security

• Keep account credentials, PINs and verification codes confidential.
• Provide accurate, current and complete registration information.
• Notify Vozua promptly of unauthorised access or a lost device.
• Do not create misleading, duplicate or fraudulent accounts.
• Vozua may request verification or restrict access where security, legal or operational review is required.

Products and availability

Product descriptions, prices, images, seller details and availability are provided for guidance and may be updated. Final specifications, payment requirements, delivery or handover conditions are confirmed in the applicable order, plan or agreement.

Tunza Plan and structured payments

A Tunza Plan records progress toward a selected product or asset. The specific threshold, timeline, payment arrangement, handover conditions, cancellation treatment and other obligations are stated in the relevant agreement.

Payments should be made only through authorised Vozua channels and using the correct account or reference. A payment is recognised after successful confirmation and reconciliation.

Sellers, merchants, agents and partners

Some services are delivered with independent sellers, merchants, agents, logistics partners and payment providers. They must follow the applicable Vozua standards, but each remains responsible for its own representations, products, fulfilment and legal obligations.

Fees, prices and taxes

Prices, fees, commissions and taxes are displayed or communicated before the relevant transaction where reasonably practicable. Bank, mobile-money, currency-conversion or third-party charges may be applied by the relevant provider.

Prohibited use

• Fraud, impersonation, false documents or misleading information.
• Unauthorised access, malware, scraping, reverse engineering or interference with the service.
• Use of the platform for illegal goods, money laundering, sanctions evasion or abusive activity.
• Harassment, threats, discrimination or misuse of support channels.
• Infringement of intellectual-property or privacy rights.

Intellectual property

Vozua names, logos, software, interfaces, designs, text and platform materials are protected by applicable intellectual-property laws. A user receives only the limited right needed to use the service lawfully.

Service availability and changes

Vozua works to maintain reliable services but may perform maintenance, respond to incidents, update features or suspend functions. Features and availability may vary by country, device, provider or account status.

Liability

To the extent permitted by law, Vozua is not responsible for indirect or consequential losses, outages beyond reasonable control, user errors, unauthorised credential sharing, or failures caused by third-party networks or providers. Mandatory consumer rights remain unaffected.

Suspension and termination

Access may be restricted or terminated for breach of these terms, suspected fraud, legal requirements, security risk, unpaid obligations or misuse. Records may be retained where required by law or legitimate operational need.

Disputes and governing rules

Users should first contact Vozua support and provide the relevant reference and evidence. Unresolved matters may proceed through the complaint, mediation, regulatory or court process applicable to the service and country.

Contact

Questions about these terms may be sent to support@vozua.com.