A documented path from product readiness to customer handover.

Before fulfilment

• The product, specification, seller and location may be reconfirmed.
• Required payment progress, balance, documents and verification must be complete.
• Vozua or the seller may contact the customer to schedule delivery, collection or inspection.
• A substitution is not made without appropriate customer approval.

Delivery or collection

The customer should provide accurate contact and location details and ensure an authorised person is available. Additional delivery charges, remote-area costs or installation requirements are communicated where applicable.

Inspection and acceptance

• Inspect the product for visible damage, correct model, quantity and included accessories.
• Report a visible issue before signing or confirming acceptance where possible.
• Keep delivery notes, receipts, warranty documents and product serial information.
• Do not provide an OTP or confirmation code until the handover step is understood.

Delays and unavailable products

Weather, supplier shortages, transport, verification, public holidays or events beyond reasonable control may affect timing. Vozua will communicate material delays and available options.

Risk, warranty and after-sales support

Responsibility for the product transfers according to the applicable agreement and handover record. Manufacturer or seller warranties apply according to their terms. Vozua coordinates support where the service includes it.

Failed delivery or missed collection

A customer may be responsible for reasonable repeat-delivery, storage or rescheduling costs where the failure results from inaccurate details, absence or refusal without a valid product issue.